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Is the customer always right? Study finds rude customers hurt business
Frontline employees who face rude or disrespectful customers are more likely to justify negative behaviors, from cutting corners to leaving their jobs, according to a new study.
Phys.org — 17 June 2026
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Frontline employees who face rude or disrespectful customers are more likely to justify negative behaviors, from cutting corners to leaving their jobs, according to a new study.
This report comes from Phys.org. The story centres on Is the customer always right? Study finds rude customers hurt business. Full coverage and background context is available at the original source. Readers seeking more detail on this developing topic are encouraged to follow updates from Phys.org and related outlets covering this beat.
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